Given the complexity of present day computer systems, keeping
them up and running can be a full time job. If your valuable
staff have better things to do than attempt to fix their own
computer problems Aquila can carry the burden for you and
your business.
Sometimes you will need IT support even if your systems are running
perfectly, if your staff require assistance in carrying out an
unfamiliar task, an Aquila support visit can be used for training,
advice and hand-holding if required.
Aquila cover a range of computer systems and offer a range of IT support options allowing you to obtain
corporate grade computer support at a price that suits your budget and
at a service level that suits your business needs.
What type of computer systems can Aquila support & fix?
- Servers, Desktop PCs, CAD Stations & Laptop
Computers.
- Printers & Faxes.
- Broadband & Dial-up Internet Connections.
- Email Systems.
- VoIP Telephone Systems.
- Network Cabling & Wiring using digital LAN testing
kit.
- Software Applications - training, advice and
hand-holding.
- Security Systems - including firewalls & anti-virus.
- Microsoft & Novell Network Systems.
- Exchange Server, ISA Server & SQL Server.
...your requirement not listed? Please call.
Ad-hoc Support
You do not need to be an existing Aquila client to make use of our
IT & computer support services. If you have a problem with your
computer systems simply call us on 01305 303030 and we will talk you
through your options.
This form of 'Pay-as-you-go' support is ideally suited to small
businesses that find they have a computer problem every now and
then. You simply pay a standard hourly rate whenever you need a
computer engineer.
Contract Support
For businesses with 10 to 100 users, a support contract will be
beneficial. Companies with these numbers of computers will probably
find that rarely a day goes by without some form of computer issue
arising. More
often than not users will require a configuration change to their
computer or application, or simply assistance in carrying out an
unfamiliar task.
Clients that invest in Aquila support contracts enjoy a
faster response time than non-contract clients, and rest
assured that whatever the computer problem they can get it
resolved under a fixed price contract.
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Aquila can become your 'Virtual IT Department'.
We are able to tailor your support contract to suit your
requirements. Some clients use us to provide a full-time
onsite support presence, some of our clients use us to
provide on-call support to cover their own IT managers
holidays or sickness.
Whatever your specific need, call us on 01305 303030 to
discuss your options.
Remote Computer Support
All of our support options can include the facility of remote
support, whereby we access your computer systems remotely and solve
your problems without a site visit.
This means we can lower costs by eliminating travel time, and can
often respond more rapidly to your support queries.